Discovery Tours on Riviera Maya and México - Discoverytours.

Terms and Privacy

Terms and Conditions

Conditions of reservations

Reservations must be made at least 48 hours before the departure of each excursion.

If there is a problem for which the reservation can not be made through the form, it can be done by email to the following address: corporate@discoverytoursmexico.com

All taxes for excursions are paid in cash at the time of starting the tour. You can pay in euros, in Mexican pesos or dollars according to the exchange rate marked by the company on the day of your trip.

Once all the requirements have been fulfilled and the reservation is confirmed, the confirmation of your reservation will be sent via email with information the acquired tours which will contain all the necessary data so that the collection can be carried out the day and time at the indicated point. In case of doubt you can contact our Customer Service department.

The non-presentation at the pick-up point on the date and time indicated in the confirmation email, it will be understood that the client does not wish to attend the excursion and will be considered as non-presentation, applying the cancellation conditions.

Cancellation and refund policy

The buyer may desist from making the previously contracted excursion at the time he wishes, applying the following conditions.

Cancellations must be communicated via email to corporate@discoverytoursmexico.com, indicating the same personal data used to make the reservation.

If the cancellation occurs 7 days before the departure of the tour, the buyer will not have any type of penalty.

If the withdrawal occurs between 6 and 3 days before, a penalty of 25% of the total amount of the reservation will be applied.

If the cancellation is before 48 hours at the departure of the tour or the no show at the time and place indicated, the penalty will be 100%

Cookies policy

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What types of cookies does www.discoverytoursmexico.com use?

- Technical cookies: Are those that allow the user to navigate through a web page, platform or application and the use of different options or services that exist in it, for example, control traffic and data communication, identify the session, access restricted access parts, remember the elements that make up an order, perform the purchase process of an order, make the request for registration or participation in an event, use security elements during navigation, store content for the broadcast videos or sound or share content through social networks.

- Personalization cookies: These are the ones that allow the user to access the service with some predefined general characteristics based on a series of criteria in the user's terminal, such as the language, the type of browser through which the user accesses the service, the regional configuration from where you access the service, etc.

- Analysis Cookies: Those that are well treated by us or by third parties, allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. To do this, we analyze your browsing on our website in order to improve the offer of products or services that we offer.

- Advertising cookies: Are those that, well treated by us or by third parties, allow us to manage in the most efficient way possible the offer of the advertising spaces that are on the web page, adapting the content of the advertisement to the content of the service requested or to the use you make of our website. For this we can analyze your browsing habits on the Internet and we can show you advertising related to your browsing profile.

- Behavioral advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the editor has included in a web page, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it. Third party cookies: www.discoverytoursmexico.com may use third party services that collect information for statistical purposes, use of the Site by the user and for the provision of other services related to website activity and other Internet services. In particular, this website uses Google Analytics, a web analytics service provided by Google, Inc. with headquarters in the United States, with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use cookies that collect information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set in the Google.com website. Including the possible transmission of such information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.

The User expressly accepts, for the use of this Site, the treatment of the information collected in the manner and with the aforementioned purposes. And also acknowledges knowing the possibility of rejecting the treatment of such data or information rejecting the use of Cookies by selecting the appropriate settings for this purpose in your browser. Although this option to block cookies in your browser may not allow full use of all the features of the Website.

The participants of the raffle of Tours of the month, participate in a group of 100 people, will be notified by Through your profile when you are the winner, the raffle is based on monthly subscription (You participate every month) this depends on the group that participates have 100 participants, if your group does not complete the 100 participants at the end of the month, your raffle subscription payment will be refunded the following month or two month and the raffle for that month will not take place, you can cancel your subscription at any time through your profile on the discoverytoursmexico.com/login platform by entering with your registered email and password.

Currently (20/07/2020), raffles are not being held, until further notice and subsequent implementation.

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If you have questions about this cookie policy, you can contact www.discoverytoursmexico.com at corporate@discoverytoursmexico.com