Reservations must be made at least 48 hours before the departure of each excursion.
If there is a problem for which the reservation can not be made through the form, it can be done by email to the following address: email@example.com
All taxes for excursions are paid in cash at the time of starting the tour. You can pay in euros, in Mexican pesos or dollars according to the exchange rate marked by the company on the day of your trip.
Once all the requirements have been fulfilled and the reservation is confirmed, the confirmation of your reservation will be sent via email with information the acquired tours which will contain all the necessary data so that the collection can be carried out the day and time at the indicated point. In case of doubt you can contact our Customer Service department.
The non-presentation at the pick-up point on the date and time indicated in the confirmation email, it will be understood that the client does not wish to attend the excursion and will be considered as non-presentation, applying the cancellation conditions.
The buyer may desist from making the previously contracted excursion at the time he wishes, applying the following conditions.
Cancellations must be communicated via email to firstname.lastname@example.org, indicating the same personal data used to make the reservation.
If the cancellation occurs 7 days before the departure of the tour, the buyer will not have any type of penalty.
If the withdrawal occurs between 6 and 3 days before, a penalty of 25% of the total amount of the reservation will be applied.
If the cancellation is before 48 hours at the departure of the tour or the no show at the time and place indicated, the penalty will be 100%
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The participants of the raffle of Tours of the month, participate in a group of 100 people, will be notified by Through your profile when you are the winner, the raffle is based on monthly subscription (You participate every month) this depends on the group that participates have 100 participants, if your group does not complete the 100 participants at the end of the month, your raffle subscription payment will be refunded the following month or two month and the raffle for that month will not take place, you can cancel your subscription at any time through your profile on the discoverytoursmexico.com/login platform by entering with your registered email and password.
Currently (20/07/2020), raffles are not being held, until further notice and subsequent implementation.
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